Gus Fring’s Los Pollos Hermanos employee training: Dealing with conflict

Gus Fring’s penultimate training video focuses on his personal policies regarding conflict management.

Last night’s episode of Better Call Saul saw Gus Fring further anger Hector Salamanca. Of course, this was all a part of his plan. We also saw another one of his plans come to fruition. Specifically, the plan to launder Mike’s money while also distancing him from Los Pollos Hermanos. After seeing him handle his “side business,” watch and learn from Gus Fring’s latest employee training video. This week, he teaches us how to properly handle conflict in the workplace. Watch below!

References to Breaking Bad and the real Gus Fring

– When Gus holds a conflict resolution meeting between his employees, he does so at a familiar location. The exterior, is where a Cartel rifleman killed one of Gus’ men and nearly killed Jesse Pinkman as well. For those who don’t remember, perhaps revisit Breaking Bad’s season four episode Bug. 

– The interior is the trailer in which Gus Fring held a different conflict resolution meeting during Breaking Bad’s run. In the season three episode Half Measures Gus hosts Jesse who has a problem with Gus’ dealers using kids.

– After demonstrating two ways in which you can ask a co-worker something, the cartoon breaks off to show Gus Fring saying which is correct. His delivery is dead eyed and monotone, classic Gus Fring in “business mode.”

– Finally, as an employee takes out the trash we see a car in the background. Not just any car, but a Pontiac Aztec. The car famously owned by Walter White during much of Breaking Bad’s run.

Victor (Jeremiah Butsui) and Gustavo “Gus” Fring (Giancarlo Esposito) in Episode 9 Photo by Michele K. Short/Sony Pictures Television/AMC

With just one episode left in Better Call Saul’s third season, we’ll get one more installment in this series. As the video concluded, Fring revealed next week’s topic, the handling of emergency situations.

You can catch up on the rest of the series by following the below links:



Shipping and Receiving. 

Customer Service.

Code of Conduct.

Loss Prevention.


Brand Management.